Cancellation & Refund Policy
Last updated: July 2026
Table of Contents
We understand that sometimes you may need to cancel an order. Dream Gadgets offers a flexible cancellation policy to accommodate your needs. Please review the details below.
1. Cancellation Before Shipping
You can cancel your order free of charge at any time before the order is dispatched from our facility.
Full Refund
Orders cancelled before dispatch are eligible for a 100% full refund. No cancellation fees apply.
Cancellation Window
Orders can typically be cancelled within the first 24 hours of placement, or anytime before the package is handed over to the courier.
How to Cancel
Contact our support team via phone, email, WhatsApp, or visit your account "My Orders" page to request cancellation.
Instant Confirmation
Cancellation requests made within the cancellation window are confirmed immediately, and the refund process begins right away.
2. Cancellation After Shipping
Once your order has been dispatched, cancellation works differently:
Cannot Cancel Directly
Once the package is with the courier, it cannot be cancelled directly. You will need to refuse the delivery or return it after delivery.
Refuse Delivery
If the courier attempts delivery and you refuse to accept the package, it will be returned to us. A refund will be processed after we receive the returned package, minus the shipping cost.
Return After Delivery
If the package has already been delivered, you can initiate a return within 7 days as per our Return Policy. See Section B below for details.
3. How to Cancel an Order
You can cancel your order through any of the following methods:
Via Your Account
Log in to your Dream Gadgets account, go to "My Orders", find your order, and click "Cancel Order" if the option is available.
Via Phone
Call our support team at +91 98765 43210. Have your order number ready for quick processing.
Via Email
Send a cancellation request to support@dreamgadgets.in with your order number and reason for cancellation.
Via WhatsApp
Send a message on WhatsApp with your order number and "CANCEL" to initiate the cancellation process.
4. Cancellation Fees
We believe in fair and transparent policies:
Before Dispatch
No cancellation fee. 100% of the order amount will be refunded.
After Dispatch (Refused)
Shipping charges (actual cost incurred) will be deducted from the refund amount.
COD Orders
COD orders cancelled before dispatch have no fees. For refused COD deliveries, a nominal fee of ₹99 may be deducted to cover reverse logistics.
At Dream Gadgets, customer satisfaction is our priority. We offer a 7-day return policy on all certified refurbished phones purchased through our platform. If you're not completely satisfied with your purchase, we're here to help.
5. Return Eligibility
To be eligible for a return, the following conditions must be met:
Return Window
Return request must be initiated within 7 calendar days from the date of delivery.
Same Condition
The device must be in the same condition as received — no physical damage, scratches, or signs of misuse.
Complete Package
All original accessories must be included: charger, cable, SIM ejector tool, and packaging box (if provided).
No Tampering
The device must not show signs of tampering, unauthorized repairs, or attempted disassembly.
Accounts Removed
All accounts (iCloud, Google, etc.) and personal data must be removed from the device.
Find My iPhone Off
Apple devices must have "Find My iPhone" disabled. Android devices must have FRP (Factory Reset Protection) disabled.
6. Return Process
Returning a product is simple and hassle-free:
Initiate Return
Contact our support team via phone, email, or WhatsApp within 7 days of delivery.
Get Approval
Our team will verify your order details and confirm return eligibility within 24 hours.
Free Pickup
We will arrange a free pickup from your address. Our courier partner will collect the device.
Inspection
The returned device undergoes a quality inspection at our facility (1-2 business days).
Refund Initiated
Once the device passes inspection, your refund is processed within 24 hours.
7. Refund Timeline & Method
Refunds are processed after the returned device passes our quality inspection.
Processing Time
5-7 business days from the date the returned device passes inspection.
Refund Method
Amount is credited back to the original payment method (credit card, debit card, UPI, net banking).
UPI Refunds
UPI payments are refunded to the same UPI ID within 24-48 hours of processing.
Bank Transfer
For net banking, refunds reflect in 3-5 business days after processing.
COD Refunds
Cash on Delivery orders are refunded via bank transfer. Please provide your bank account details for processing.
Refund timelines depend on your bank/payment provider. Dream Gadgets initiates the refund within 24 hours of inspection clearance. The total time from initiating a return to receiving your refund is typically 7-10 business days.
8. Non-Returnable Items
The following items and situations are NOT eligible for return:
Non-returnable Items
Accessories purchased separately (chargers, cables, cases, screen protectors), devices marked as "final sale" or "as-is", and software-downloaded products.
Physical Damage
Devices with cracks, dents, scratches, liquid damage, or other physical damage caused after delivery.
Accounts Not Removed
Devices with active iCloud, Google, or other account locks (FRP locked) cannot be returned.
Unauthorized Repairs
Devices that have been opened, repaired, or modified by anyone other than Dream Gadgets.
Missing Accessories
Returns without all original accessories may be rejected or subject to a deduction from the refund amount.
Beyond 7 Days
Return requests made after 7 calendar days from the date of delivery will not be accepted.
9. Refund Exceptions & Deductions
In certain cases, partial refunds or deductions may apply:
Missing Accessories
If accessories are missing, a deduction of up to ₹500 may be applied from the refund amount depending on the missing items.
Damaged Packaging
If the original box/packaging is damaged or missing, a nominal deduction may apply.
Late Returns
Returns initiated after 7 days but before 10 days may be accepted at our discretion with a restocking fee of 10% of the order value.
Shipping Costs
Original shipping costs (if any) are non-refundable. Return shipping is covered by Dream Gadgets.
10. Warranty Coverage
All certified refurbished phones come with a warranty that covers manufacturing defects.
Covered
Hardware malfunctions, charging port issues, camera defects, speaker/mic failures, battery draining abnormally, motherboard failures.
Not Covered
Accidental damage, liquid damage, screen breakage, normal battery degradation, software issues caused by user modifications, and cosmetic wear.
Claim Process
To claim warranty, contact our support team with your order number and a description of the issue. We will guide you through the process.
Warranty duration varies by device. Check the warranty period mentioned on the product page at the time of purchase. Warranty is non-transferable.
11. Need Help?
Our support team is available to assist you with cancellations, returns, refunds, and warranty claims. We're committed to resolving your concerns promptly.