Warranty Policy
Last updated: January 2025
At Dream Gadgets, we stand behind the quality of every certified pre-owned smartphone we sell. All devices come with a comprehensive warranty that covers manufacturing defects, giving you complete peace of mind with your purchase.
1. What's Covered
Our warranty covers manufacturing defects and hardware malfunctions that occur during normal use within the warranty period.
Hardware Malfunctions
Defects in internal hardware components that prevent normal device operation.
Battery Issues
Premature battery failure or abnormal battery drain not caused by user habits.
Camera Defects
Rear or front camera malfunction, focus issues, or sensor failures.
Audio Failures
Speaker, microphone, or earpiece malfunctions.
Charging Port Issues
Charging port defects that prevent normal charging or data transfer.
Display Defects
Screen abnormalities like dead pixels, discoloration, or touch unresponsiveness not caused by physical damage.
Motherboard Failures
System-level board failures that prevent the device from powering on or functioning.
2. What's Not Covered
The following are not covered under our warranty policy:
Physical Damage
Cracks, dents, scratches, bent frames, or any damage caused by drops or impacts.
Liquid Damage
Devices showing signs of liquid contact or corrosion (Liquid Contact Indicators triggered).
Unauthorized Repairs
Devices that have been opened, repaired, or modified by anyone other than Dream Gadgets.
Normal Battery Degradation
Expected battery capacity reduction over time with normal use.
Software Modifications
Issues caused by jailbreaking, rooting, custom ROMs, or unauthorized software modifications.
Cosmetic Wear
Normal cosmetic wear including minor scratches, fading, or normal usage marks.
Accessories
Chargers, cables, cases, and other accessories sold separately.
3. Warranty Duration
The warranty period varies by device and is clearly mentioned on each product page.
Premium Devices
Flagship smartphones (Apple, Samsung Galaxy S/Note series) — up to 12 months warranty.
Mid-Range Devices
Mid-range smartphones — up to 6 months warranty.
Budget Devices
Budget and entry-level smartphones — up to 3 months warranty.
Final Sale / As-Is
Devices marked as "final sale" or "as-is" are sold without warranty. All sales final.
Warranty duration starts from the date of delivery. Warranty is non-transferable and applies only to the original purchaser.
4. How to Claim Warranty
Filing a warranty claim is simple and hassle-free:
Contact Support
Reach out to our support team via phone, email, or WhatsApp with your order details.
Describe the Issue
Explain the defect or issue you are experiencing. Our team may guide you through basic troubleshooting.
Get Approval
If the issue is covered under warranty, we will provide a warranty claim approval within 24 hours.
Ship or Visit Store
Send the device to our service center or visit any Dream Gadgets store for inspection.
Repair or Replace
Once inspected, we will repair the device or provide a replacement if repair is not feasible.
5. Warranty Service Process
After your warranty claim is approved, here's what happens:
Inspection
Our technicians inspect the device to confirm the defect is covered under warranty. Typical turnaround: 1-2 business days.
Repair
If repairable, we fix the issue using genuine parts. Typical turnaround: 2-5 business days.
Replacement
If the device cannot be repaired, we will replace it with a device of equivalent specifications and condition.
Return Shipping
We cover the return shipping cost for warranty service. The device will be shipped back to you at no charge.
Turnaround times are estimates and may vary depending on parts availability. You will be kept informed of the status throughout the process.
6. Need Help?
Our support team is available to assist you with warranty claims and any questions about your coverage.