Privacy Policy
Last updated: January 2025
Table of Contents
1. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our website and services.
Information You Provide
Name, phone number, email address, shipping address, billing information, device IMEI numbers, device condition details, and payment details (processed securely through Razorpay).
Account Information
When you create an account, we collect your name, email address, phone number, and encrypted password.
Device Information
When selling a device, we collect information about the device including brand, model, IMEI number, condition assessment, and photographs you upload for inspection.
Automatically Collected
IP address, browser type, operating system, referring URLs, device type, pages visited, time spent on pages, and other usage data through cookies and analytics tools.
2. How We Use Your Information
We use the collected information for the following purposes:
Order Processing
To process and fulfill your orders, send order confirmations, arrange shipping, and process returns and refunds.
Account Management
To create and maintain your account, authenticate your identity, and provide customer support.
Communication
To send order updates, shipping notifications, payment confirmations, and respond to your inquiries.
Service Improvement
To analyze usage patterns, improve our website, optimize product listings, and enhance user experience.
Marketing (with consent)
With your explicit consent, we may send promotional offers, product recommendations, and company news via email or SMS.
Fraud Prevention
To verify transactions, prevent fraudulent activities, and ensure the security of our platform.
3. Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your data only in the following circumstances:
Service Providers
We share information with trusted partners who help us operate our business ā courier partners (for shipping), Razorpay (for payment processing), and cloud infrastructure providers (for data hosting).
Legal Compliance
We may disclose information if required by law, court order, or governmental regulation, or to protect our legal rights.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.
4. Data Security
We implement comprehensive security measures to protect your personal information:
ā¢ All payment data is processed through Razorpay's PCI-DSS compliant infrastructure ā¢ Data transmission is encrypted using TLS/SSL protocols ā¢ Access to personal data is restricted to authorized personnel only ā¢ We conduct regular security audits and vulnerability assessments ā¢ Passwords are hashed and salted using industry-standard algorithms ā¢ We maintain strict access controls and monitoring systems
While we take every precaution to protect your data, no method of electronic storage or transmission is 100% secure. We continuously update our security practices to stay ahead of emerging threats.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain data longer for legal, accounting, or fraud prevention purposes:
ā¢ Order information: 7 years (as required by tax regulations) ā¢ Account information: Until account deletion ā¢ Communication records: 2 years ā¢ Device inspection photos: 1 year
After the retention period, your data is securely deleted or anonymized for analytical purposes.
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing
Limit how we use your personal data in certain circumstances.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Withdraw Consent
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us at support@dreamgadgets.in or visit your account settings page. We will respond to your request within 30 days.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:
ā¢ Email: support@dreamgadgets.in ā¢ Phone: +91 98765 43210 ā¢ Address: Mumbai, Maharashtra, India
We are committed to resolving any privacy concerns promptly and transparently.